Terms & Conditions

1 Definitions

The following defined terms apply throughout these Terms and Conditions:

• "Platform" means the 866gl website accessible at https://866gl.app, including all subpages, mobile-optimised versions, and related services.
• "Account" means the personal registered account created by a User on the 866gl Platform.
• "Real Money Balance" means funds deposited by the User and held in the User's 866gl account wallet, denominated in Philippine Peso (PHP).
• "Bonus Balance" means non-withdrawable promotional credits awarded by 866gl subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity verification process required by PAGCOR regulations and Philippine anti-money laundering law.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming activities in the Philippines.
• "AML/CFT" means Anti-Money Laundering and Counter-Financing of Terrorism obligations under Republic Act No. 9160, as amended.
• "Game Rules" means the specific rules applicable to each individual game or betting market offered on the Platform.
• "Responsible Gaming Tools" means the deposit limits, session limits, cooling-off periods, and self-exclusion features available within the User's account settings.

2 Acceptance of Terms

2.1 By completing the 866gl registration process and ticking the acceptance checkbox on the registration form, you acknowledge that you have read, understood, and agreed to these Terms in their entirety, including all policies referenced herein, such as the Privacy Policy and Responsible Gaming Policy.

2.2 Your continued use of the Platform following any posted amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2.3 These Terms apply to all forms of access to the Platform, whether via desktop browser, mobile browser, or any future application distributed by or on behalf of 866gl.

3 Eligibility

3.1 To be eligible to register and use the 866gl Platform, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are a natural person (not a corporation, trust, or other legal entity);
• You are accessing the Platform from a jurisdiction in which online gaming is not prohibited;
• You are not a resident of any jurisdiction that expressly prohibits online gambling, including but not limited to the United States of America;
• You are not a current employee, contractor, director, officer, or immediate family member of any such person, of 866gl or any of its affiliated entities, game providers, or software suppliers;
• You are not subject to any self-exclusion order previously requested on this Platform;
• You are registering in your own legal name, with accurate personal information.

3.2 866gl reserves the right to request documentary evidence of eligibility at any time and to suspend or terminate accounts where eligibility cannot be confirmed.

4 Account Registration & Management

4.1 One Account Per Person. Each User may hold only one (1) active registered account on the 866gl Platform. Maintaining or operating multiple accounts ("multi-accounting") is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

4.2 Accuracy of Information. You agree to provide accurate, complete, and current information during registration and to promptly update that information if it changes. 866gl shall not be liable for any loss resulting from your failure to maintain accurate account details.

4.3 Account Security. You are solely responsible for maintaining the confidentiality of your username and password. You must notify 866gl immediately upon becoming aware of any unauthorised access to your account. 866gl strongly recommends enabling two-factor authentication (2FA) via SMS on your account.

4.4 Non-Transferability. Your 866gl account is personal to you and may not be sold, transferred, or otherwise assigned to any third party. Bets and deposits may only be made using your own funds from payment methods registered in your own name.

4.5 Account Currency. All accounts are denominated in Philippine Peso (PHP). 866gl does not maintain multi-currency accounts.

5 KYC Verification

5.1 Pursuant to PAGCOR regulatory requirements and Republic Act No. 9160 (Anti-Money Laundering Act), as amended, 866gl is obligated to verify the identity of all account holders prior to processing withdrawals and in certain other circumstances.

5.2 Required Documents. KYC verification requires submission of at least one government-issued Philippine identification document, which may include any of the following:

• Philippine Passport;
• Driver's License issued by the Land Transportation Office (LTO);
• Philippine National ID (PhilSys);
• SSS or GSIS ID;
• PRC Professional ID;
• Voter's ID issued by COMELEC;
• Unified Multi-Purpose ID (UMID).

5.3 In addition to a valid ID, you will be required to submit a real-time selfie photograph holding the submitted ID, as well as proof of the payment method used for deposits (e.g., a screenshot showing the registered GCash name matching your account name).

5.4 866gl reserves the right to request additional documentation at any time, including without limitation proof of source of funds, proof of address, or utility bills, where required by applicable regulations or internal risk procedures.

5.5 Failure to complete KYC verification within the period specified by 866gl may result in restriction of account functionality, including suspension of withdrawal rights and, in exceptional cases, account closure.

6 Deposits

6.1 The minimum deposit amount on the 866gl Platform is ₱100 PHP. There is no maximum single deposit limit, though individual payment provider limits may apply.

6.2 866gl accepts deposits via the following Philippine payment methods: GCash, Maya (formerly PayMaya), QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph. Available methods are subject to change without prior notice.

6.3 All deposits must be made from a payment account registered in your own legal name. Deposits made from third-party accounts will be reversed and may trigger an AML review.

6.4 Deposits are credited to your 866gl account wallet immediately upon confirmation from the payment provider. 866gl is not responsible for delays caused by the payment provider's own processing infrastructure.

6.5 866gl does not charge fees for deposits. However, your payment provider may apply its own transaction fees, which are your sole responsibility.

6.6 Deposit Limits. Players may set voluntary deposit limits (daily, weekly, monthly) through the Responsible Gaming section of their account settings. Once set, deposit limits cannot be increased for a cooling-off period of at least 24 hours.

7 Withdrawals

7.1 The minimum withdrawal amount is ₱200 PHP. Withdrawals are processed to the same payment method used for the most recent qualifying deposit wherever technically possible.

7.2 KYC Prerequisite. Withdrawal requests will not be processed until the User has successfully completed KYC verification as described in Section 5 above.

7.3 Processing Timeframes. 866gl aims to process withdrawal requests within the following timeframes:

• GCash and Maya: same business day for requests received before 3:00 PM Philippine Standard Time (PST), Monday to Friday;
• InstaPay: within two to four business hours during standard processing periods;
• PesoNet and bank transfers: within one to two business days;
• USDT TRC20: within four to eight hours, subject to blockchain confirmation times.

7.4 866gl reserves the right to impose enhanced due diligence procedures — which may extend processing times — on withdrawal requests above ₱50,000 PHP or where unusual transaction patterns are identified.

7.5 Bonus balances are not withdrawable. Only Real Money Balance — real funds that have satisfied applicable wagering requirements — may be withdrawn.

7.6 In cases where a deposit was made but no substantial gaming activity occurred prior to a withdrawal request, 866gl reserves the right to deduct applicable payment processing and handling fees before releasing funds.

8 Bonuses & Promotions

8.1 866gl may from time to time offer bonuses, free bets, free spins, reload promotions, cashback offers, and other incentives ("Promotions") to eligible Users. Each Promotion is subject to specific terms and conditions published at the time of the offer.

8.2 Wagering Requirements. Unless explicitly stated otherwise, all bonus funds are subject to a minimum wagering requirement before they or any winnings derived therefrom may be withdrawn. The specific turnover requirement will be stated in the individual promotion terms.

8.3 866gl reserves the right to modify, suspend, or withdraw any Promotion at any time without prior notice, and to exclude any User from any Promotion at its discretion, particularly where abuse, collusion, or technical exploitation is suspected.

8.4 Bonuses are issued for personal, non-commercial entertainment use only. The following conduct in connection with any Promotion is expressly prohibited:

• Claiming a welcome bonus or new player offer more than once;
• Coordinating wagering activity across multiple accounts (bonus abuse);
• Using promotional funds to cover opposite sides of a bet (hedging) to guarantee profit;
• Employing any strategy specifically designed to extract bonus value without genuine casino play.

8.5 866gl's determination in all matters relating to bonus eligibility and wagering compliance is final and binding, subject to the dispute resolution procedures in Section 16.

9 Gameplay Rules

9.1 Each game available on the 866gl Platform is governed by its specific Game Rules, which are accessible within the game interface. In the event of a conflict between these Terms and a game's specific rules, the specific game rules shall prevail for matters directly related to game outcomes, and these Terms shall prevail for all other matters.

9.2 Minimum and Maximum Bets. Each game has minimum and maximum bet limits as displayed within the game interface. These limits may vary by game type, table, and, in the case of live dealer games, by individual table configuration.

9.3 Game Malfunction. In the event of any malfunction, disconnection, or technical error during a game round that prevents the round from completing normally, 866gl will void the affected round and return the stake to the User's account. "Malfunction voids all pays and plays" applies to all gaming activity on the Platform.

9.4 Disconnection During Live Games. In live dealer games, if a User becomes disconnected before the outcome of a round is determined, the bet will be resolved according to the actual outcome of that round as recorded on 866gl's servers. 866gl's server logs constitute the authoritative record of all game outcomes.

9.5 Certified RNG. All non-live (RNG-based) games on the 866gl Platform use a Random Number Generator that has been independently certified by accredited third-party testing laboratories. Game outcomes are not influenced by previous outcomes or the amount wagered.

10 Prohibited Conduct

10.1 Users are expressly prohibited from engaging in any of the following:

• Registering or operating more than one Account on the Platform;
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other stage;
• Using the Platform in connection with any money laundering, fraud, or financing of terrorism activity, as defined under Republic Act No. 9160 and related legislation;
• Using automated software, bots, scripts, or other tools to interact with the Platform in a manner not intended for human users;
• Exploiting errors, bugs, or vulnerabilities in the Platform's software, including but not limited to game malfunctions, incorrect odds displays, or payment processing errors;
• Engaging in collusion with other players to gain an unfair advantage in any game;
• Engaging in systematic arbitrage betting ("arbing") across games or markets in a manner inconsistent with normal recreational play;
• Accessing or attempting to access another User's account without authorisation;
• Reverse engineering, decompiling, or otherwise attempting to extract source code from any software forming part of the Platform;
• Engaging in any conduct that 866gl reasonably determines to be harmful to the integrity, security, or reputation of the Platform.

11 Responsible Gaming

11.1 Responsible Gaming Tools. 866gl provides the following responsible gaming tools, all accessible from the account settings dashboard:

• Deposit Limits: Daily, weekly, and monthly deposit limits. Once set, limits can only be increased after a minimum 24-hour cooling-off period.
• Session Time Limits: Automatic notifications and mandatory breaks after a configured session duration.
• Cooling-Off Period: Temporary restriction of access to the Platform for a specified period (24 hours to 6 weeks) without full self-exclusion.
• Self-Exclusion: Voluntary exclusion from the Platform for a minimum period of six (6) months, or permanently. Self-exclusion requests are processed immediately upon submission and 866gl will not market to self-excluded users.
• Reality Check: Periodic on-screen reminders displaying the duration of the current session and net gaming activity.

11.2 Age Verification. 866gl strictly enforces the 21+ age requirement through identity verification procedures. If 866gl has reasonable grounds to believe that a User is under 21 years of age, it will immediately suspend the account pending age verification, and refund any deposits made if the User is found to be under-age.

11.3 PAGCOR Responsible Gaming Programme. 866gl operates in accordance with PAGCOR's Responsible Gaming Framework. Users who are experiencing gambling-related harm are encouraged to seek assistance from PAGCOR's dedicated Responsible Gaming resources and from independent support organisations operating in the Philippines.

11.4 Third-Party Exclusion Requests. Requests for self-exclusion on behalf of a third party (e.g., a family member) may be submitted to 866gl's Customer Support team with supporting documentation.

12 Intellectual Property

12.1 All content on the 866gl Platform — including but not limited to the platform design, user interface, logos, trademarks, game names, graphics, text, and software — is owned by or licensed to 866gl and is protected by applicable Philippine and international intellectual property laws.

12.2 Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational gaming purposes. This licence does not include any right to reproduce, redistribute, modify, sublicense, reverse-engineer, or commercially exploit any content or software on the Platform.

12.3 The "866gl" name, logo, and all associated marks are the exclusive property of 866gl. Nothing in these Terms shall be construed as granting any right to use such marks without the prior written consent of 866gl.

13 Privacy and Data Protection

13.1 866gl collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at https://866gl.app/privacy-policy.

13.2 By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, AML/CFT compliance, and, where you have opted in, marketing communications.

13.3 866gl will not sell your personal data to third parties. Information is shared only with authorised partners, payment processors, identity verification providers, and PAGCOR or other regulatory authorities where required by law.

14 Limitation of Liability

14.1 To the maximum extent permitted by applicable Philippine law, 866gl shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, loss of data, or loss of goodwill, arising out of or related to your use of — or inability to use — the Platform.

14.2 866gl's total aggregate liability to you for any claims arising out of or related to these Terms shall not exceed the total amount of funds held in your 866gl account at the time the claim arises.

14.3 866gl does not warrant that the Platform will be available uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. 866gl will endeavour to maintain Platform availability and will communicate planned maintenance periods in advance where reasonably practicable.

14.4 Nothing in these Terms limits 866gl's liability for: (a) death or personal injury caused by 866gl's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable Philippine law.

15 Account Suspension and Termination

15.1 Voluntary Closure. You may close your 866gl account at any time by contacting Customer Support. Upon account closure, any Real Money Balance remaining in your account (after applicable wagering requirements are met and AML checks are completed) will be returned to you via your registered payment method.

15.2 Suspension by 866gl. 866gl may immediately suspend your account — with or without prior notice — in any of the following circumstances:

• Suspected violation of any provision of these Terms;
• Reasonable suspicion of fraud, money laundering, or other criminal activity;
• Receipt of a direction or instruction from PAGCOR or any other competent authority;
• Failure to complete required KYC documentation within the requested timeframe;
• Reasonable suspicion that the account is being accessed by a person other than the registered account holder.

15.3 Termination and Forfeiture. Where an account is terminated due to a breach of these Terms — including, without limitation, multi-accounting, fraud, or prohibited conduct — 866gl reserves the right to forfeit all balances (both Real Money Balance and Bonus Balance) in the terminated account. Forfeited funds will not be returned.

16 Disputes and Complaints

16.1 Internal Complaints Process. If you have a complaint regarding the 866gl Platform, game outcomes, payments, or any other matter, you should first contact 866gl's Customer Support team via the live chat function available on the Platform. Customer Support will acknowledge your complaint within 24 hours and will endeavour to resolve all complaints within five (5) business days.

16.2 Escalation. If you are dissatisfied with the outcome of the internal complaints process, you may escalate the matter to 866gl's Compliance team by writing to [email protected] with the subject line "Formal Complaint". The Compliance team's written determination shall constitute 866gl's final position.

16.3 PAGCOR. Filipino players who remain dissatisfied following exhaustion of 866gl's internal dispute resolution process may raise the matter with PAGCOR in accordance with PAGCOR's published complaint procedures. 866gl will cooperate fully with any PAGCOR investigation or mediation.

16.4 Server Logs as Evidence. In the event of a dispute regarding game outcomes, bet placement, or transaction records, 866gl's server logs and transaction records shall be treated as the authoritative and definitive record. These logs are maintained in accordance with PAGCOR's record-keeping requirements.

17 Governing Law and Jurisdiction

17.1 These Terms and all matters arising out of or relating to your use of the 866gl Platform are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

17.2 You agree to submit to the exclusive jurisdiction of the courts of the Philippines for the resolution of any dispute not resolved through the procedures described in Section 16 above.

17.3 The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

18 Amendments to These Terms

18.1 866gl reserves the right to amend, update, or replace these Terms at any time. The effective date of the most recent version of these Terms is displayed in the "Last Updated" notice at the top of this page.

18.2 Where amendments are material — for example, where they affect payment processing, game availability, or User rights — 866gl will endeavour to provide reasonable advance notice via on-platform notifications or email to the address registered on your account.

18.3 Your continued use of the Platform following the posting of updated Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure in accordance with Section 15.1.

19 Contact Information

For questions, complaints, responsible gaming requests, or any other matter relating to these Terms, you may contact 866gl as follows:

• Customer Support (24/7 Live Chat): Available via the chat widget in your logged-in 866gl account.
• Email: [email protected] (plain text — not a clickable link).
• Compliance / Formal Complaints: Send written correspondence to [email protected] with the subject line "Formal Complaint" or "Legal Notice" as appropriate.

866gl's registered business address and PAGCOR license details are available upon written request submitted via the email address above. Response time for formal written inquiries is within five (5) business days.